When you have a field team that works outside the office, it adds an additional layer of complexity to the list that your management needs to take care of. Here, considering the best approach to managing your field operations is inevitable. This is where you need to implement FSM solutions with mobile device facilitation.
If you can relate to the above-demonstrated complexity, this blog draft is personalized for you. So, let’s continue with a brief overview of how mobile FSM solutions can help enhance field service productivity.
How Mobile FSM Solutions Can Enhance Field Service Productivity
Gives freedom to access the data
Mobile FSM solutions allow real-time data access to field representatives. They can access their tasks and start working accordingly.
For instance, they can know what customer store locations they are required to visit, what exact route they need to follow to perform customer visits, and get the questionnaires filled in while performing surveys all through field service management solutions.
They can even access their task history including the total number of visits they made in a specific time zone, submitted questionnaires filled in by customers, etc.
Even the field managers can stay updated with the real-time field feedback submitted by the representatives using mobile FSM solutions.
Mobile FSM helps streamline route
Manually creating routes may not help you achieve efficiency. Neither will your team be able to follow the efficient route nor will you be able to track their visits to customer store locations. Somehow, this can affect your field team’s productivity.
For this whole, there is a single solution that you need to adopt i.e., a mobile FSM solution. With this, you do not merely create routes but even track each route stop of your executive.
With LionO360 Field Service Management, you can easily create and assign routes to be followed by your field team. Here, the origin point can be set as the representative’s home followed by customers' store locations and then the last location can be again their home, saving time and promoting productivity.
Using LioO360 FSM’s Nearby feature you can create routes for nearby available customer store locations using built-in GPS. In case you want to access available customer stores for specific locations from a distance, you can do so. You can also create routes from a distance for different store locations.
With this, you can streamline end-to-end route management promoting remote efficiency and increasing field operational productivity.
Simplify questionnaire management
Performing field surveys accurately seems difficult due to the lack of mobile-based FSM solutions. Just imagine - your field team is performing surveys manually using paper-based questionnaires and submitting them filled in by customers.
Now, how will you track whether the questionnaires are filled in by the customers only or whether the representative even visited the scheduled customer location or not? This in turn, you won’t be able to assure about the information accuracy and loyalty of your field workforce.
Thus, having the capability of tracking and monitoring field operations is crucial to ensure the accuracy and reliability of the questionnaire data. To ensure so, implementing a mobile FSM solution is an hourly need.
Here is how LionO360 FSM can help you streamline questionnaire management:
So, you want to conduct field surveys and get the questionnaires filled in by the customers. Using the LionO360 FSM solution, you can assign multiple questionnaires to each field representative which will be prompted and accessed by the representatives using their mobile devices once they reach the customer location.
You can also create and assign dependent questionnaires which will be prompted in a sequence. For instance, once the first questionnaire gets filled in by the customer, the second questionnaire will be prompted.
This is how you can ensure that your representative visited their customer location and did their job perfectly. Eventually, you will get accurate data fulfilling your business goals.
Real-time report submission
Having a manual way of getting reports at the end of the day can delay your decision-making and can also impact the dependent strategies in your field operations. This in turn will directly affect the overall productivity.
So, if you want to raise productivity in your field operations, you can’t deny implementing field service management software with mobile accessibility. Here is how choosing LionO360 FSM can help you get real-time reports.
With LionO360 FSM, you can assign tasks to your field representatives either using the web version or mobile app. Your field representatives can ensure their tasks and submit their feedback in real-time. Now, once they submit their reports, you can instantly access their activity feedback.
Even you can track their entire activity from being on the way to the customer location to reaching the customer location, to getting the field activity updates in real-time.
With these real-time field activity reports and real-time monitoring, you can know what exactly is happening in the field and you can plan your further dependent tasks. This can help you achieve efficiency and enhance field service productivity.
Enhance Field Service Productivity with LionOBytes!
LionOBytes offers a powerful mobile FSM solution to optimize your day-to-day field activities. Our LionO360 Field Service Management solution comes with both the web version and mobile version to effectively manage your field operations.
Using the LionO360 FSM solution, you can easily create and assign territories to territory managers enabling them to seamlessly operate in their assigned region. Further, territory managers can assign tasks to the field representatives. They can track and manage each field activity as well as take real-time field feedback.
Our mobile FSM solution allows you to create routes for your representatives to be followed by them. You can also track their visits to the customer store location. For instance, you can track the check-in/check-out times of their visits to customer locations.
Our system also offers a ‘Nearby’ feature whereby both the Field managers and field representatives can access the available nearby customer stores and create routes to perform surveys.
Our system prompts questionnaires to the executives’ devices once they reach the customer location. You can schedule multiple questionnaires for a single store visit. Once the representative submits the questionnaire using their mobile devices, it can be accessed easily by their field managers.
So, if you are seeking to enhance your Field Service Productivity, connect with LionOBytes.
For more information call us at +1 609-281-5272
Frequently Asked Questions
What are the key features of mobile FSM solutions?
Key features that your mobile FSM should comprise:
- Territory Management
- Route Management
- Questionnaire Management
- Check-in/Check-out Management
- Nearby visiting
Further, connecting with the LionOBytes team can help you understand how these key features can help you streamline your field operations.
Can mobile FSM solutions integrate with other business systems?
Yes, mobile Field Service Management solutions can be integrated with other business systems such as CRM, ERP, etc., to drive connected processes and improve customer experience.
To know more about mobile FSM integration, you are just one step away. Connect with us.
Can mobile FSM solutions be customized for different industries?
Yes, mobile FSM solutions can be customized for different industries. Let us know which industry you belong to. We can explain how LionO360 Field Service Management can be customized to address your specific business needs.
