Unless you’ve been living under a rock, chances are you’ve heard of CRM. It stands for Customer Relationship Management and it is considered the preferred tool for the marketing department. But did you know that it can also be used by inventory staff? Few reasons why your Inventory management software needs a CRM.
It gives you a better understanding of your customers
A lot of business owners tend to rely on manual processes when it comes to tracking inventory — but they can be incredibly inefficient.
Those who use an inventory management system can save a lot of time and money, while avoiding the potential for human error. Businesses that use CRM for inventory management can see many other benefits, too.
It gives you a better understanding of your customers. When you have a clear picture of your customers’ behavior, it helps you know what to expect from them in the future. You’re able to plan accordingly based on their past purchases and interactions with your business.
It makes it easy to see which products are selling well — and which ones aren’t. You’ll have no problem seeing which products are in demand so you can adjust your strategy accordingly. Plus, once you understand which products aren’t moving as well as others, you can decide whether or not you need to keep them in stock or focus on the other products in your inventory.
It helps reduce inventory errors and streamline operations
Inventory management is a key component of customer relationship management (CRM) software. CRM offers a central location to store and access customer data of all types, including inventory information. This makes it easy for sales reps to look up accurate stock levels, spot trends in the marketplace and more.
Surely some of the key stats in demonstrating the importance of CRM when running a sales business are customer satisfaction and retention. Customer retention - the company’s ability to keep its customers and inspire brand loyalty - is crucial when evaluating the effectiveness of your CRM. Capterra reports that CRM software boosts both retention and satisfaction rates by 47%.
You can see how inventory management, when integrated with a CRM system, can improve your business.
It is extremely easy to use
The best CRM inventory management tools are easy to use and understand, even for people not well-versed in technology or computers. They must be easy enough so that anyone can operate them without training.
The software must be user-friendly and interactive, without being too complicated or confusing to use.
CRM inventory management software has the ability to directly integrate with other systems such as billing and accounting without much hassle. It is also able to link up with customer databases so that customer details can be easily pulled up and entered into the system by staff members. A point of sale system sends customer details directly to the CRM database, so that a customer’s history can be easily accessed by other staff members who serve them.
The more time your team spends learning how to use your software, the less time they have for other important tasks like working with customers and making sales. If you want your business to grow profitably and efficiently, then you need a CRM inventory management system that is extremely easy to use.
A well-organized business is an efficient and profitable business. A solid inventory management solution will help you gain better control over your inventory, thereby allowing you to stay focused on growth and profit.
Contact us today at +1 609-281-5272 to see how we can help you take your business to the next level through CRM for inventory management!