Ticket Case Management

Ticket/Case ManagementHandle support tickets to improve customer satisfaction

Track and Resolve Issues Quickly and Efficiently

Ensure a Healthy and Long-lasting Customer Relationships with LionO360’s Ticket/Case Management Module.

SLA Alerts

Define SLAs, get alerts, and prioritize urgent cases.

Auto Routing

Assign cases instantly by type, priority, or department.

Analytics

Track tickets, resolution time, and team performance.

Better Case Management

Seamlessly manage cases raised both externally via email and internally within your organization. Whether it’s customer concerns or internal support issues, LionO360 lets you create, assign, and monitor cases efficiently enabling you to resolve issues swiftly and maintain high customer satisfaction.

Uplift Efficiency Level

Simplify your support operations by eliminating manual processes. LionO360’s centralized system enables you to assign, track, and resolve cases with fewer errors, lower costs, and faster response times, resulting in exceptional customer service and enhanced team productivity.

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The first complete business Management software for small business with ERP, Inventory, Accounting, and much more.

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Support Customer Retention

Empower your customers to raise their issues or cases effortlessly and provide them with seamless end-to-end support—from the initial query to final resolution. With access to complete customer history and analytics, your team can better understand customer needs, preferences, and pain points—strengthening customer loyalty and retention.

Increase Your Productivity

By automating the support process and reducing manual intervention, LionO360’s Ticket & Case Management enables your team to handle more cases in less time, boosting overall productivity and ensuring smooth operations.

Control Users’ Access to Cases

LionO360 enables you to define granular access controls for cases. Assign permissions to users based on account, lead, group assignment, or their hierarchy level ensuring that only authorized users can access or manage specific cases. This ensures data security and accountability throughout the support process.