Struggling to Manage Your Business Efficiently? Schedule a Free Demo Now!

Struggling to Manage Your Business Efficiently? Schedule a Free Demo Now!

Struggling to Manage Your Business Efficiently? Schedule a Free Demo Now!

Struggling to Manage Your Business Efficiently? Schedule a Free Demo Now!

Struggling to Manage Your Business Efficiently? Schedule a Free Demo Now!

Struggling to Manage Your Business Efficiently? Schedule a Free Demo Now!

Struggling to Manage Your Business Efficiently? Schedule a Free Demo Now!

Struggling to Manage Your Business Efficiently? Schedule a Free Demo Now!

Struggling to Manage Your Business Efficiently? Schedule a Free Demo Now!

Struggling to Manage Your Business Efficiently? Schedule a Free Demo Now!

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E-Commerce

AI-Powered CRM for
Smarter E-commerce

Simplify your inventories, orders and customer relationships with a single solution.


  • Enhances customer experience and service quality.
  • Allowing businesses to expand capabilities
  • Boosts efficiency for e-commerce businesses

LionOBytes
Trusted by Leading Businesses

  • 5/5

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  • 5/5

  • 4.9/5

  • 4.7/5

Why the E-Commerce Industry Needs an Intelligent CRM?

A cloud-based Customer Relationship Management (CRM) system operates over the internet by eliminating the need for expensive hardware. Your ecommerce CRM software needs to be smart to sell great. That is where LionO360 CRM steps in.

LionO360 CRM is built to scale your e-commerce business. Also, it enables your e-commerce brand to be flexible, customer-oriented, and scalable so that you are not just surviving the digital race but winning it. It enables customers to not just access a database of contacts, but rather as a powerful engine that delivers customized and personalized customer experiences, automates engagement, and turns data into dollars!

Partners : 100+ & Counting

Key Feautures of LionO360 CRM
for the Real Estate Industry

Lead/Opportunity
Management

Collect, categorize and score leads from wide-ranging sources.

Automatically assign high-intent leads to sales teams for conversion, and track opportunities through customizable pipelines.

AI-Powered
Follow-ups

AI tracking of online customer behavior initiates personalized follow-ups using email, SMS or WhatsApp based on their interaction with your store.

Document
Management

Manage invoices, contracts, and customer agreements from a single location.

Automatically attach relevant documentation to the order/return for quick access.

Cases &
Help Desk

Log, track, and resolve customer complaints like delays, refunds, or product issues with ease.

Tickets are automatically assigned based on severity to ensure timely resolution.

Workflow
Automation

Auto-send shipping notifications, update inventory, and auto-assign tasks.

Businesses can automate up to 70% of their manual work.

WhatsApp
Integration

Communicate directly with customers using WhatsApp by sending order confirmations on products and discounts by sending images.

Get customer support requests logged in your CRM automatically to ensure continuity

AI-based
Insights

Receive live reports on customer lifetime value, and your best buying times, and track your campaign ROI.

AI will provide recommendations for upsell/cross-sell opportunities.

Ecommerce CRM Platforms:
Common Challenges

Lower Conversion & Engagement

Today’s shoppers expect brands to speak directly to their needs and interests. In-the-moment promotions and blanket marketing are usually guaranteed to get low engagement and conversions.

LionO360 CRM enables your brand to leverage smart segmentation and behavioral tracking to facilitate the most personalized touchpoints with your customers.

  • Segment customer attributes by demographics, engagement or purchase behavior, browsing history, etc.
  • ssue targeted product recommendations and personalized discounts based on previous brand interaction or time-sensitive offers.
  • Automatically adjust messaging and offer presentation through email, SMS, push notifications and ads in a timely fashion.
  • Identify and track where they are in their customer lifecycle and adapt the messaging accordingly i.e., first time buyers, VIPs and inactive users.

Manual and Time-Consuming Marketing Tasks

Sending promotional communications; updating customers with order notifications; and reminding customers with promotions – manually – can be time-consuming, prone to errors, and be a drain on your marketing resources

LionO360 CRM provides a complete marketing automation solution that saves time and scale as you grow.

  • Automate process like order updates, review prompts, win-back campaigns
  • Schedule custom actions, drip campaigns, and customer segmentation simply and once place
  • Integrated with your email/SMS tools to send messages from today's communication platform

Poor Customer Retention

Onboarding a new customer can be expensive, however, retaining your existing customer is very inexpensive. Many e-commerce stores never build loyalty to customers in the first place and fail to re-engage inactive customers.

LionO360 CRM helps you foster and maintain long-lasting customer relationships via personalized retention tactics.

  • Create and operate loyalty programs to reward repeat purchase
  • Schedule automated re-engagement messaging on dormant customers
  • Follow up with personalized thank you notes, review request and exclusive offers
  • Identify lifetime value, reduce risk, and behavior to trigger timely engagement

Weak Campaign Tracking

Without proper data insights, it is difficult to know which marketing tactics are driving success. With real-time analytics, you can analyze the effectiveness of every campaign by tracking the key metrics.

LionO360 CRM provides you with full visibility of campaign performance through real-time insights and customized reporting.

  • You can track open rates, click-through rates, conversions, bounce rates, and ROI.
  • You can see which products, channels, or messages are performing the best.
  • You can compare campaign metrics over time and our audience segments.
  • Businesses can use those insights to improve and plan future campaigns, segment your audience, and allocate budget.

Partners : 100+ & Counting

testimonials

FAQs

How can CRM benefit my e-commerce business?

LionO360 helps you deliver more personalized shopping experiences, increase repeat purchases, and streamline backend processes like order tracking and customer support. With customer insights at your fingertips, you can make smarter decisions and create more relevant marketing.

Which CRM features are essential for e-commerce?

LionO360 includes all essential features like:
  • Unified customer data
  • Loyalty and rewards tracking
  • Behavioral segmentation
  • Inventory/order system integration
  • Email/SMS marketing automation
  • Real-time reporting and analytics

How does LionO360 CRM improve customer communication and retention?

LionO360 helps you stay connected with customers through personalized messages, timely follow-ups, and proactive support. It also empowers your team to create loyalty-building campaigns and provide seamless service across channels.
Automate Your Business with LionO360

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