Case Request Submission

Case/Request SubmissionAllow customers to raise requests directly through CRM

Enable Quick Case Logging and Resolution

Build Trust and Retain Loyal Customers with LionO360 Modern Case Management

Case Prioritization

Assign priority levels to cases based on urgency-ensuring critical issues get addressed first.

Case Tracking

Get automatic alerts when a case is nearing breach-empowering your team to maintain service standards.

Case Templates

Case templates for common issues to standardize responses and save time.

Seamless Case Submission

Empower your customers and employees to easily raise tickets using their designated support email ID or through their LionO360 account. Whether it’s an issue, a query, or feedback, users can submit cases anytime, which are automatically routed to the assigned user group or support team, ensuring prompt attention and faster resolution.

Access Case History

Every time your support team responds to a customer’s email, it automatically maintains a communication thread between you and the customer. Access these conversations directly through your LionO360 account ensuring complete visibility and a consistent customer experience.

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Assign Cases to User Groups

With LionO360’s Case/Request Submission module, assign cases to specific user groups or domain-based departments, enabling your team to handle issues related to accounts, leads, opportunities, or organization processes efficiently. This modular approach streamlines your support system and reduces response time.

Automated Emailing

Ensure that your customers feel acknowledged right away. When a case is raised, an automated confirmation email is sent to the customer, letting them know their request has been submitted successfully. This builds trust, transparency, and enhances your customer service standards.