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Customer RMA/Vendor RMA

Effective return management through LionO360

Elevate your customer and vendor experience with simplified and streamlined return management with our RMA module.

LionO360 CRM

Streamline Return Process

Our LionO360 ERP’s Customer and Vendor RMA (Return Merchant Authorization) management allows you to effectively create, process, and manage Customer RMAs and Vendor RMAs to streamline the inventory return process.

Allow your customers to raise product returns as well as manage vendor returns and let your stock get updated in your LionO360 ERP account automatically.

Moreover, gather more information when your customer raises a request such as request type, return request location, reason for return, and related file upload.


LionO360 CRM

Stock Control and Management

Ensure efficient stock control and management by leveraging our LionO360 ERP’s Customer RMA/Vendor RMA module. Manage your customers' returns across your warehouses and process exchange.

Our solution enables you to effortlessly update your item return information along with customer details, vendor information, and associated product details, etc. enabling seamless traceability. Further, it helps better stock control and management.

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LionO360 CRM

Reduce Costs and Maximize Revenue

By reducing manual processing and labor efforts in terms of manually handling the return or exchange shipment and transportation, our LionO360’s RMA Management module can help you reduce your costs and increase your efficiency level which in turn helps maximize your business revenue.

Our RMA software simplifies your customer and vendor return process equipped with seamless product exchange and amount return to customer encouraging customer loyalty.

Similarly, credit memos can be generated in case of vendor returns helping you improve your vendor experience.


LionO360 CRM

Maximize Customer/Vendor Experience

Simplify and speed up your customer/vendor return, pickup, and refund/credit memo processing through our Customer/Vendor RMA facilitation helping you to gain customer loyalty and retain them with a long-lasting effect.

Accessing all the RMA allied information in real-time and processing accordingly can help you serve an improved experience to your customer base as well as vendors.


LionO360 CRM

Access RMA Information in Real-Time

Monitor, track, and manage all the information related to your orders and customer returns such as RMA number, invoice number, return location, and quantity of returned items along with RMA value.

Similarly, you can track and manage your vendor returns such as credit memo number, account name, amount, rep name, real-time status, and more.

Stay updated with the real-time status of the customer returns and vendor returns and accelerate the RMA process by making effective utilization of LionO360 cloud ERP solution.

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