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- CRM
- FSM
- ERP
- PRICING
- RESOURCES »
- Free Trial
- .
- Chat
100%
FREE
Try LionO360
CRM for free
Ticket Case Management
Products / CRM / Features / Ticket-Case Management
Ticket/Case Management
LionO360’s ‘Ticket/Case Management' Platform
Drive your healthy relationship with your customers and ensure a long-lasting deal with them using LionO360 Ticket/Case management.
Case/Ticket Submission
Allow your customers to submit their cases to be automatically logged as new cases in your LionO360 account and generate case tickets for your customers.
Case Management
LionO360 facilitates you with a centralized system to manage customer interactions, assign cases to appropriate executives, and resolve them effectively.
Ticket Distribution
Evenly distribute your tickets or cases to your support agents either manually or automatically leveraging the round-robin distribution method.
Ticket Categorization
Our LionO360 system allows you to categorize tickets, prioritize them depending on the case exigency, and assign them to your support executives accordingly.
Track & Manage Cases
Keep tracking the metrics such as open cases, resolved cases, and agent productivity helping you continuously improve your customer experience.
Better case management
Effectively streamline and manage your cases whether raised externally using email or via raised by your internal environment by simply adding new cases using LionO360. Automatically fetch the details from the customer email to your LionO360 system such as first name, email id, subject line, etc.
Process automation
Automatically categorize your cases whether as an 'email to lead' or 'email to case' as well as define your case priorities in terms of high, medium, or low. Automatically assign a user group as well as an appropriate user to resolve a specific case promptly as our system is configured with a round-robin distribution method which enables you to automatically distribute cases evenly and appropriately.
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The first complete business management software for small business with CRM, Inventory, Accounting, and much more.
Uplift efficiency level
LionO360 enables you to simplify and streamline your support operations, improve response time, and eliminate manual tasks that reduce costs which in turn impacts your efficiency level. Leveraging our centralized system, you can better manage your cases and issues ensuring surpassing customer experience while enhancing the productivity level.
Support customer retention
Simplify your customer support part, allow them to submit their issues or cases, and provide them end-to-end support from initial contact to resolution. Gain access to customer history and analytics helping you perceive your customer needs, preferences, or anticipations. Further, this information can be leveraged to provide a better customer experience and reinforce customer retention.
Increase your productivity
Eliminating the need to manage the support process manually, LionO360 Cases & Help Desk module enables your support team to manage and resolve cases more efficiently and in a timely manner helping you increase your workforce productivity and boost your operational efficiency.
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