Ticket Case Management

Better Case Management

Effectively streamline and manage your cases whether raised externally using email or via raised by your internal environment by simply adding new cases using LionO360. With this facilitation, you can get to know both your customers' and employees’ concerns as well as resolve them effectively.

Uplift Efficiency Level

LionO360 enables you to simplify and streamline your support operations, improve response time, and eliminate manual tasks that reduce costs which in turn impacts your efficiency level.

Leveraging our centralized system, you can better manage your cases and issues ensuring surpassing customer experience while enhancing the productivity level.

Support Customer Retention

Simplify your customer support part, allow them to submit their issues or cases, and provide them end-to-end support from initial contact to resolution.

Gain access to customer history and analytics helping you perceive your customer needs, preferences, or anticipations. Further, this information can be leveraged to provide a better customer experience and reinforce customer retention.

Increase Your Productivity

Eliminating the need to manage the support process manually, LionO360’s Ticket & Case Management enables your support team to manage and resolve cases more efficiently and in a timely manner helping you increase your workforce productivity and boost your operational efficiency

Control Users’ Access to Cases

Now, streamline customer tickets and cases, and ensure quality resolution against the tickets and cases raised by your customers.

Define and manage case access controls wherein enable access to those users associated with relevant accounts/leads, users associated with assigned groups, or users associated with their own assigned hierarchy level.