Ticket Case Management

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Ticket/Case Management

LionO360’s ‘Ticket/Case Management' Platform

Drive your healthy relationship with your customers and ensure a long-lasting deal with them using LionO360 Ticket/Case management.

LionO360 CRM

Better case management

Effectively streamline and manage your cases whether raised externally using email or via raised by your internal environment by simply adding new cases using LionO360. Automatically fetch the details from the customer email to your LionO360 system such as first name, email id, subject line, etc.

LionO360 CRM

Process automation

Automatically categorize your cases whether as an 'email to lead' or 'email to case' as well as define your case priorities in terms of high, medium, or low. Automatically assign a user group as well as an appropriate user to resolve a specific case promptly as our system is configured with a round-robin distribution method which enables you to automatically distribute cases evenly and appropriately.

Boost Productivity Today with LionO360 CRM

The first complete business management software for small business with CRM, Inventory, Accounting, and much more.

LionO360 CRM

Uplift efficiency level

LionO360 enables you to simplify and streamline your support operations, improve response time, and eliminate manual tasks that reduce costs which in turn impacts your efficiency level. Leveraging our centralized system, you can better manage your cases and issues ensuring surpassing customer experience while enhancing the productivity level.

LionO360 CRM

Support customer retention

Simplify your customer support part, allow them to submit their issues or cases, and provide them end-to-end support from initial contact to resolution. Gain access to customer history and analytics helping you perceive your customer needs, preferences, or anticipations. Further, this information can be leveraged to provide a better customer experience and reinforce customer retention.

LionO360 CRM

Increase your productivity

Eliminating the need to manage the support process manually, LionO360 Cases & Help Desk module enables your support team to manage and resolve cases more efficiently and in a timely manner helping you increase your workforce productivity and boost your operational efficiency.


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