Products / CRM / Features / Ticket-Case Management
Allow your customers to submit their cases to be automatically logged as new cases in your LionO360 account and generate case tickets for your customers.
LionO360 facilitates you with a centralized system to manage customer interactions, assign cases to appropriate executives, and resolve them effectively.
Evenly distribute your tickets or cases to your support agents either manually or automatically leveraging the round-robin distribution method.
Our LionO360 system allows you to categorize tickets, prioritize them depending on the case exigency, and assign them to your support executives accordingly.
Keep tracking the metrics such as open cases, resolved cases, and agent productivity helping you continuously improve your customer experience.
Effectively streamline and manage your cases whether raised externally using email or via raised by your internal environment by simply adding new cases using LionO360. Automatically fetch the details from the customer email to your LionO360 system such as first name, email id, subject line, etc.
Automatically categorize your cases whether as an 'email to lead' or 'email to case' as well as define your case priorities in terms of high, medium, or low. Automatically assign a user group as well as an appropriate user to resolve a specific case promptly as our system is configured with a round-robin distribution method which enables you to automatically distribute cases evenly and appropriately.
The first complete business management software for small business with CRM, Inventory, Accounting, and much more.
LionO360 enables you to simplify and streamline your support operations, improve response time, and eliminate manual tasks that reduce costs which in turn impacts your efficiency level. Leveraging our centralized system, you can better manage your cases and issues ensuring surpassing customer experience while enhancing the productivity level.
Simplify your customer support part, allow them to submit their issues or cases, and provide them end-to-end support from initial contact to resolution. Gain access to customer history and analytics helping you perceive your customer needs, preferences, or anticipations. Further, this information can be leveraged to provide a better customer experience and reinforce customer retention.
Eliminating the need to manage the support process manually, LionO360 Cases & Help Desk module enables your support team to manage and resolve cases more efficiently and in a timely manner helping you increase your workforce productivity and boost your operational efficiency.
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The "new normal" during a COVID-19 world is driven by a businesses use of technology to be able to function and prosper. In this webinar we are speaking with LionO360’s who's mission is to empower small businesses to grow and thrive through advanced CRM technologies. LionO360 is the first and only cloud and mobile-based software as a service CRM solution that includes sales automation, warehouse/inventory management, customer service management, field representative management, and route management all in one platform. LionO360 helps companies improve operations, grow their business by converting more sales leads, and provide better support for their inside and outside sales teams.
Learn how your business can reinvent itself by using the proper technologies to manage inventory, drive sales and function effectively during these difficult times.