- CRM
- FSM
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100%
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Try LionO360
CRM for free
- CRM
- FSM
- ERP
- PRICING
- RESOURCES »
- Free Trial
- .
- Chat
100%
FREE
Try LionO360
CRM for free
Reporting and Analytics
Products / CRM / Features / Reporting & Analytics
Reporting & Analytics
Streamlined Reporting & Analytics via LionO360
Unearth your customer issues and cases and stay updated with your customers’ resolution stages in a unified way with the help of LionO360
Data Collection
Collect data in various terms and leveraging that data, provide seamless and effective case resolution to your customers.
Data Processing
Process the collected data in real-time to quickly perceive customer issues and ensure accurate and adequate resolution.
Consolidated View
LionO360 allows your support team and associated users to access a consolidated view of customers' cases and issues in real-time.
Fetch Email Details
Automatically fetch your customers' email data into your Cases & Help Desk system and access the communication thread over there.
Tracking & Analytics
Track customers' cases, first response time, and resolution provided to them. Analyze this data to ensure an efficient customer experience ahead.
Streamline your workflow
By gaining real-time view into your customers’ cases and leads data, quickly understand their cases, respond to them with potential solutions, and effectively ensure accurate resolution while fulfilling your customer anticipation impacting your overall productivity and improvement part. With LionO360 Cases & Help Desk solution automate your cases, optimize your resources, and drive efficiency while reducing costs associated with manual operation.
Gain a consolidated view of your customers
Get visibility into your customers' cases, case progress, and communication happened between your support user and customer via email and fetch that communication into your Cases & Help Desk system. This consolidated view helps and enables your support team to identify your customer issues and provide satisfactory resolutions accordingly.
Boost Productivity Today with LionO360 CRM
The first complete business management software for small business with CRM, Inventory, Accounting, and much more.
Track and manage cases and leads data
LionO360 Cases & Help Desk solution facilitates you with single unified data that you can track and leverage in terms of customer cases and leads. Considering this data, you can allow your support team to identify customer cases and issues and provide effective solutions improving customer experience and ensuring long-lasting association with them.
Make informed decisions
With valuable insights into your customers' cases and issues, strengthen your support team to make informed decisions ensuring better customer engagement and process improvement. Measure your support team and support executives' performance as well, all through making effective use of LionO360’s Cases & Help Desk solution.
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