Products / CRM / Features / Reporting & Analytics
Collect data in various terms and leveraging that data, provide seamless and effective case resolution to your customers.
Process the collected data in real-time to quickly perceive customer issues and ensure accurate and adequate resolution.
LionO360 allows your support team and associated users to access a consolidated view of customers' cases and issues in real-time.
Automatically fetch your customers' email data into your Cases & Help Desk system and access the communication thread over there.
Track customers' cases, first response time, and resolution provided to them. Analyze this data to ensure an efficient customer experience ahead.
By gaining real-time view into your customers’ cases and leads data, quickly understand their cases, respond to them with potential solutions, and effectively ensure accurate resolution while fulfilling your customer anticipation impacting your overall productivity and improvement part. With LionO360 Cases & Help Desk solution automate your cases, optimize your resources, and drive efficiency while reducing costs associated with manual operation.
Get visibility into your customers' cases, case progress, and communication happened between your support user and customer via email and fetch that communication into your Cases & Help Desk system. This consolidated view helps and enables your support team to identify your customer issues and provide satisfactory resolutions accordingly.
The first complete business management software for small business with CRM, Inventory, Accounting, and much more.
LionO360 Cases & Help Desk solution facilitates you with single unified data that you can track and leverage in terms of customer cases and leads. Considering this data, you can allow your support team to identify customer cases and issues and provide effective solutions improving customer experience and ensuring long-lasting association with them.
With valuable insights into your customers' cases and issues, strengthen your support team to make informed decisions ensuring better customer engagement and process improvement. Measure your support team and support executives' performance as well, all through making effective use of LionO360’s Cases & Help Desk solution.
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The "new normal" during a COVID-19 world is driven by a businesses use of technology to be able to function and prosper. In this webinar we are speaking with LionO360’s who's mission is to empower small businesses to grow and thrive through advanced CRM technologies. LionO360 is the first and only cloud and mobile-based software as a service CRM solution that includes sales automation, warehouse/inventory management, customer service management, field representative management, and route management all in one platform. LionO360 helps companies improve operations, grow their business by converting more sales leads, and provide better support for their inside and outside sales teams.
Learn how your business can reinvent itself by using the proper technologies to manage inventory, drive sales and function effectively during these difficult times.