Streamline Your Workflows

By gaining real-time view into your customers’ cases and leads data, quickly understand their cases, respond to them with potential solutions, and effectively ensure accurate resolution while fulfilling your customer anticipation impacting your overall productivity and improvement part.

With LionO360 Cases & Help Desk solution automate your cases, optimize your resources, and drive efficiency while reducing costs associated with manual operation.

Gain Consolidated Views

Get visibility into your customers' cases, case progress, and communication happened between your support user and customer via email and fetch that communication into your Cases & Help Desk system. This consolidated view helps and enables your support team to identify your customer issues and provide satisfactory resolutions accordingly.

Track & Manages Cases & Leads Data

LionO360 Cases & Help Desk solution facilitates you with single unified data that you can track and leverage in terms of customer cases and leads. Considering this data, you can allow your support team to identify customer cases and issues and provide effective solutions improving customer experience and ensuring long-lasting association with them.

Make Informed Decisions

With valuable insights into your customers' cases and issues, strengthen your support team to make informed decisions ensuring better customer engagement and process improvement. Measure your support team and support executives' performance as well, all through making effective use of LionO360’s Cases & Help Desk solution.

Simplified Tracking through Audit Reports

Track and access the continuous changes made in the Lead and Account module with the help of LionO360’s Audit Report functionality. A single unified view demonstrates both the old value and updated one simultaneously.

Exhibiting your core requirements, these reports can be filtered for a specific period or channel-wise. For further processing, easily export and share audit reports whenever in need.