Products / CRM / Features / Email to Ticket
Categorize your tickets, assign them to specific agents, prioritize cases, stay updated with the current stage of cases, and close them with confidence.
Automatically convert your customer emails into cases/tickets in LionO360 system and manage them in a centralized way ensuring timely case resolution.
Equipped with ‘round robin distribution’ algorithm, our ‘Email to Ticket’ system enables our clients to evenly assign tickets to your agents.
Monitor case performance from assigning the ticket to the resolution to finally closing it. Measure performance based on the ‘First Response Time’ metric.
Our Email to Ticket feature facilitates automatically converting all the support emails into tickets or cases which can be accessed in a single unified way using your LionO360 account. LionO360's ‘Email to Ticket’ solution helps your support team to seamlessly manage tickets and respond to them effectively.
With a 360-degree view across the tickets or cases submitted by your end-users, LionO360 System bolsters your support executives to quickly respond to customer cases, effectively resolve customer issues, and improve response time by leveraging the 'First Response Time' key algorithm ensuring better customer service.
The first complete business management software for small business with CRM, Inventory, Accounting, and much more.
When your customers raise their issues or submit their cases through email, your user group or support team can categorize and sub-categorize their cases as well as prioritize the cases in terms of high, medium, and low consideration. Our Cases & Help Desk system also allows you to define a case association such as account, lead, organization, and opportunity.
When your customers raise their issues or submit their cases through email, your user group or support team can categorize and sub-categorize their cases as well as prioritize the cases in terms of high, medium, and low consideration. Our Cases & Help Desk system also allows you to define a case association such as account, lead, organization, and opportunity.
Our LionO360 system enables you to access every case progress and conversation between your support team and customer distinctively. Our LionO360 system enables you to monitor your case progress and access the conversation that happened between your user group or support team and customers.
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The "new normal" during a COVID-19 world is driven by a businesses use of technology to be able to function and prosper. In this webinar we are speaking with LionO360’s who's mission is to empower small businesses to grow and thrive through advanced CRM technologies. LionO360 is the first and only cloud and mobile-based software as a service CRM solution that includes sales automation, warehouse/inventory management, customer service management, field representative management, and route management all in one platform. LionO360 helps companies improve operations, grow their business by converting more sales leads, and provide better support for their inside and outside sales teams.
Learn how your business can reinvent itself by using the proper technologies to manage inventory, drive sales and function effectively during these difficult times.