Ticket Case Management

Ticket/Case Management

LionO360’s ‘Ticket/Case Management' Platform

Drive your healthy relationship with your customers and ensure a long-lasting deal with them using LionO360 Ticket/Case Management.

Case/Ticket Submission

Allow your customers to submit their cases to be automatically logged in to your LionO360 account and generate case tickets.

Case Management

LionO360 facilitates you with a centralized system to manage customer interactions, assign cases to appropriate executives, and resolve them effectively.

Ticket Distribution

Evenly distribute your tickets or cases to your support agents assigned or responsible for resolving pertained customer issues.

Ticket Categorization

Our LionO360 system allows you to categorize tickets, prioritize them depending on the case exigency, and assign them to your support executives accordingly.

Track & Manage Cases

Keep tracking the metrics such as open cases, resolved cases, and agent productivity helping you continuously improve your customer experience.

Seamless Case Accessibility

Define and control user access to customer tickets & cases.

Better Case Management

Effectively streamline and manage your cases whether raised externally using email or via raised by your internal environment by simply adding new cases using LionO360. With this facilitation, you can get to know both your customers' and employees’ concerns as well as resolve them effectively.

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Uplift Efficiency Level

LionO360 enables you to simplify and streamline your support operations, improve response time, and eliminate manual tasks that reduce costs which in turn impacts your efficiency level.

Leveraging our centralized system, you can better manage your cases and issues ensuring surpassing customer experience while enhancing the productivity level.

Support Customer Retention

Simplify your customer support part, allow them to submit their issues or cases, and provide them end-to-end support from initial contact to resolution.

Gain access to customer history and analytics helping you perceive your customer needs, preferences, or anticipations. Further, this information can be leveraged to provide a better customer experience and reinforce customer retention.

Increase Your Productivity

Eliminating the need to manage the support process manually, LionO360’s Ticket & Case Management enables your support team to manage and resolve cases more efficiently and in a timely manner helping you increase your workforce productivity and boost your operational efficiency

Control Users’ Access to Cases

Now, streamline customer tickets and cases, and ensure quality resolution against the tickets and cases raised by your customers.

Define and manage case access controls wherein enable access to those users associated with relevant accounts/leads, users associated with assigned groups, or users associated with their own assigned hierarchy level.

Ticket Case Management